Thank you for choosing Gooes Creek Candle! We are committed to delivering your orders promptly and reliably. Please review the shipping policy below to ensure a smooth delivery experience.

Shipping Time

  • Order Processing: We process and ship orders within 1-2 business days after order confirmation.
  • Weekend/Holiday Notice: Order processing does not include weekends or statutory holidays.
  • Multiple Items: If your order includes multiple items, it may be shipped in batches. We will notify you when the order is confirmed.

Shipping Area

  • Currently, we offer international shipping services.

Shipping Methods and Fees

We provide the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

Shipping costs will vary depending on your location and the chosen shipping method. Specific shipping fees will be displayed during checkout.

Shipping Tracking

  • Once your order has been shipped, we will send you a tracking number via email.
  • You can track your package on the logistics company’s website.
  • If you do not receive tracking information or encounter any issues, please contact our customer service team for assistance.

Shipping Issues

  • Incorrect Address: Please double-check the accuracy of your delivery address. We are not responsible for any delays or non-delivery due to an incorrect address.
  • Lost or Damaged Packages: We ensure that goods are intact before shipping. In the event of a lost or damaged package, please contact the logistics company or our customer service team immediately, and we will assist in resolving the issue.

Holidays and Special Circumstances

  • During statutory holidays, courier services may be disrupted, leading to delivery delays. We will post relevant notices on our website and do our best to process your order as promptly as possible.

Receipt Instructions

  • Upon receiving your package, please inspect the items for any damages or discrepancies.
  • If you find any issues with the goods (e.g., damaged or incorrect items), please contact us within 24 hours for assistance with returns or exchanges.

Customer Support

If you have any questions about shipping or need assistance, feel free to reach out to our customer service team:

Thank you for supporting Gooes Creek Candle! We are committed to providing you with an excellent shopping experience.